Jenie Fligg RMT & Keri Mitchell RMT

Clinic Protocols

Yes We’re Open!

Wondering what your treatment will look like?

When you book with us, be assured you are in good hands. We will be following the strict guidelines set out for RMT’s by the College of Massage Therapists of Ontario and Ministry Of Health, to provide you with the safest treatment environment we can offer. Clients who are not well are asked to stay home, or seek medical attention through your local physician or Telehealth Ontario hotline 1-866-797-0000. The clinic has a judgement free Masking Policy; Masking is no longer a requirement, but If you would like to wear one we will comply without question.

Upon booking you will be sent an email including a link request asking you to fill out your intake forms. (An online health history and Direct Billing consents). It is important these are filled out prior to your visit. We need this information to be able to treat you safe and effectively. If you are unable to access this link, please contact your therapist. If you do not have these finished and submitted prior to your treatment, we will have to allocate a portion of your treatment time to complete them with you.

We ask that you show up for your treatment on time, and alone if possible. Inform the GoodLife front desk staff that you have arrived for your treatment and they will let you know where best to wait for your therapist to meet you. Your therapist will greet you and take you directly to the treatment room once the area has been sanitized and prepared for your treatment. All conversations, assessments, treatments, home-care assignments, payments and rescheduling will take place in the treatment room.

Every treatment starts with an assessment, to ensure we are working on a problem within our scope of practice. You will always be asked for consent prior to the treatment. Once treatment has commenced you will always have the right to modify the treatment or stop it at any time. During treatment, you will be asked for open communication with regards to pressure and comfort. If you do not communicate when the pressure is insufficient or excessive your treatment will be ineffective or painful; possibly harmful. The point of the treatment is to improve your range of motion, decrease your pain, promote healthy tissue and decrease tension and stress. Communication is the key to you getting your optimal results. If your condition is out of our scope of practice, you will be informed and referred to alternate care.

At the end of treatment, you will be asked to carefully get off the table and get dressed while the therapist leaves the room and washes her hands. Once dressed the therapist will return to tell you what she found, see how you felt the treatment went, and recommend if she feels more treatments will be beneficial to you. At this time the therapist may give you home care consisting of hydrotherapy or remedial exercise that will help your condition. These activities are usually simple to implement throughout your day. By completing your home care regularly, you will lengthen the time between treatments and prolong the effects of the massage. After your treatment, the whole treatment area will be cleaned then sanitized before the next client will be asked to enter.

Book your ME time today!